Terms & Conditions

Cancellations, Non-Refundable Booking Fees and No-Shows -

In order to secure your appointment, we require a deposit at the time of booking.

Card details are securely held by our booking system (Acuity) and are not viewable by the studio.

Appointment reminders will be sent 72 hours before your appointment so please contact us as early as possible to avoid paying a cancellation charge.

(50% for cancellations between 48-24 hours and 100% for cancellations within 24 hours of your appointment start time).

If you do not show for your appointment and haven’t contacted the studio, you may be removed from the online booking system, and we may refuse to offer any future appointments.

In the event of a no-show, you will be invoiced for the remainder of your appointment cost.

Appointment Reminders -

You’ll be sent an email confirmation as soon as your appointment is booked, and you will be sent an email reminder to the email you provide, 72 hours before your appointment start time.

This gives you 24 hours to cancel or amend your appointment without charge (ahead of our 48 hour cancellation window).

If amending your appointment, we can roll your deposit over as long as you have given more than 48 hours’ notice.

Lateness -

Please let us know if you are going to be late for your appointment, we can usually allow for a few minutes, however we may have clients after your appointment. So if you are more than 10 minutes late, we may cancel your appointment and apply the above terms as a no-show.

Change Of Mind Policy -

Effy Nails will not issue price adjustments/refunds for change of mind (in line with our cancellation/no-show timescales).

If you attend your appointment and decide that you don’t want the full service agreed, you will still be charged the full cost of the service you originally booked.

If you do change your mind, please let us know with at least 48 hours’ notice, so we can amend your appointment without charge.

Safe Space -

Effy Nails endeavours to be as safe a space as possible.

We work with one client at a time and what’s said in the studio, stays in the studio!

We are an anxiety-friendly space, and will do our best to make you feel as comfortable as possible.

If you’d like to clarify anything ahead of visiting, please do reach out so we can chat and make any necessary arrangements.

Inclusivity Policy -

Effy Nails warmly welcomes and respects all genders, non-binary and gender non-conforming people and the entire spectrum of the LGBTQIA+ community.

The studio is accessible and we have both accessible and gender-neutral bathrooms.

Please reach out if you need accessible, cultural or religious considerations made ahead of your visit.

Effy Nails will not tolerate hateful behaviour. Compassion, kindness and respect are exercised in the studio.

Refusal Of Service -

We reserve the right to refuse or cancel a booking for any reason such as: frequent lateness/cancellations, failure to follow aftercare procedures, failure to comply with the policies listed in these documents and changes in circumstance,